Hi folks its been a long time.As Engineering life ends i was practically jobless 24 x 7.So tried my hand at a call centre for part time.It's basically a helpline for one of the leading car manufacturers.I was actually surprised to know thats the only one which handles things all over India and i was more surprised that i'm one among the 20 who handles that.
Ours is outbound calling unlike the ones answering to questions asked by customers.Basically we've to mediate between the customers who send sms regarding the car ,ask whether they're interested if so provide their details to dealer.This can be equally funny as well as irritating.
Most of the cases wont pick up call or sent sms just for timepass or the kids would have sent.Few would say they 're not interested and when it comes to the final question of our protocol "Is there any information i can provide you sir??" you're gone the'll ask all details right from tyre to mirror.Few ask stupid questions too. will come to that part later .First let me tell how customers in each region respond
NORTHIES:
Well this is how we start "GOod morning sir this is Vasanth of @@@@ India ,we 're calling in response to your sms regarding the **** **** .Is this the right time to speak with you??
Most of them wont know English, well atleast they could accept they dont but they wont
Top 5 replies
1.Irrelevantly the'll start telling their name and address(in between the'll call hey soniyae)
2.Wateva yu ask " Haanh Boliyae"
3.Okay(if u ask are you interested in buying -Haanh ok,You dont want to buy -Haanh ok tk.)
4.Acha Acha(Yu'll be askin are you comfortable with English or Hindi)
And the best
We're calling from **** India ltd.
"Arey yaar Mey bhi India se bhat kartha hu"(I'm talking from India only -How intelligent?)
Another one. A Gujarat caller
Angresi?(English?)Which country you want?Arey me India me bhol Rahao.
ANDHRA PRADESH:
I havent had many encounters with AP's but their caller tunes will be ROTFLAO .The Siranjeevi and Balakrishna kinda songs hope u know how it sounds...If these guys don understand
1.They are the pioneers in giving name and address when they dont understand English
2.Neeru evaru .Full dialogue in English again chepandi.
Are u interested in purchasing ?Oh chepandi.
Yu sent sms right sir Anh chepandi .
Sir? tottadoing goes the phone line
I think they have a word called GAARU ,when i say CAR They take it as gaaru and reply cheppandi gaaru.
My personal favourite
NENU CONGRESS GARU SMS CHEISTANO AND SOMETHIN MORE
WHEN TRANSLATED IT MEANT I SENT SMS FOR CONGRESS PARTY I WON CAR AH GAARU
KERALA:
100 % LITERACY RATE BUT 90 % WONT KNOW ENGLISH
NORTHIES ARE FAR BETTER
Wateva you ask THeir only reply will be "aanh" "aanh"
Or ther'll be a silence .If we again say hello and say the lenghty dialogue Good morning....they'll cut the call.
The slang they tell that really makes me laugh while in call,One guy said sir i urgently in bathroom please call 10 minutes after.
Not only for English the funny part is they dont understand even Malayalam sometimes.
TAMILNADU:
They'll straightaway start in Tamil except for some petrox and business people.
I had one funny caller
He's in Village and he's ready to purchase car and he doesn know where to go and all that
He Enquired all details and finally asked a question that threw me back
Sir CAR நல்லா இருக்கு நான் VILLAGE LA இருக்கேன் ,வயல் la நல்லா CAR ஓடுமா pa nu கேட்டார்.(will the car run well in fields??)
நானும் அருமையா ஓடும் nu adichu vitaen.
And my personal favourite
One of my friends said "Sir i called your wife" and the guy replied oh thats good
cya.................
cool da :)
ReplyDelete